When it comes to customer support, Real Geeks shines like few other real estate marketing companies. When you sign up with them, you can rest assured you’ll be in good hands. Unlike some other companies, they don’t forget about you the minute you sign the contract and start paying the monthly fees. Real Geeks is always on hand to help out its customers. Support comes in two forms, through direct calls and via an easy-to-use help portal.
Are you the kind that prefers to talk to a live person? Real Geeks has you covered. Simply call their line at (808) 261-0616. During business hours, someone is usually on-hand to help with anything you need. Just be sure to call during regular hours, which are 8am to 5pm. Also, keep in mind that they are located in Hawaii, which sits within the Pacific Time zone. When you do call and connect with someone, you can expect a very pleasant experience. Real Geeks support representatives are well trained and very attentive to clients’ needs. You’ll never feel like you are just a another number, and much less like you are a nuisance. Instead, you can expect an agreeable and productive experience as you and your representative work to resolve your issue.
Real Geeks Support Portal
The support portal is where Real Geek’s customer service truly emerges from the pack and comes into its own. It’s very east to submit a help request for any type of issue you may encounter with your site. Simply enter your contact information, give a short description of your issue, and hit the submit button! Contact information includes name, email, phone number, and site url.
Once you finish filling in your contact info, it’s time to describe your issue. Real Geeks make this part really easy with helpful drop-down lists. First, you are asked to pick a topic. What part of the site are you having trouble with? Options include lead manager, website, website backend, billing, real leads, ads manager, Facebook, and other. Next, it’s time to narrow things down and pick an issue. The issues options list automatically updates based on your topic. So for example, if you pick website as the topic, issues update to items such as help going live, site down, property updates, and more.
Ready to Get Started?
Now that you know Real Geeks offers exceptional customer support, are you ready to get started with your website? I’ve been developing Real Geeks websites for several years now. From Tampa, to Houston, to Kansas City, I’ve optimized websites for cities throughout the country. Furthermore, all have been successful in terms of generating leads and positively impacting my clients’ bottom lines. Please get in touch with me at (619) 758-5044, and I’ll get you started on your Real Geeks journey!